Want to join a dynamic, small and fully remote business that cares about its team?

Founded in 2019, Huume is a small SaaS business pioneering innovative solutions for housing associations and local authorities, helping our clients allocate housing to those who need it and support those who are homeless. Our cloud-based SaaS product is the industry's first to streamline Choice Based Letting, Housing, and Homeless Support processes with cloud technologies and advanced customisation.

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Why do our customers choose Huume?

• Cutting-Edge Technology: Our state-of-the-art platform is designed to optimize efficiency and effectiveness.

• Data Security First: We prioritize the protection of sensitive information with robust security measures.

• Client-Centric Approach: Empowering clients with customisable tools

• Continuous Innovation: Our dedicated development team is constantly enhancing the platform with new features and improvements.

• Expert Support: We pride ourselves in providing prompt issue resolution and client assistance.

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Work your way, anywhere

At Huume, we believe in empowering our employees to work smarter, not harder. As a fully remote company, we offer the freedom to work from anywhere that inspires you - whether it's your cozy home office, a bustling coffee shop, or a shared workspace.

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What We Offer:

• Unleash Your Potential: Enjoy 25 days of annual leave to recharge and explore, which increases each year.

• Work-Life Harmony: Flexible working hours that adapt to your lifestyle.

• Small team: We’re a small business, which means we can offer greater flexibility and development.

• Continuous Learning: Access to ongoing training and development opportunities.

• Remote Collaboration: Connect with our team daily, and we’re always on hand to help.

• Goal-Oriented Approach: Focus on achieving results, not timesheets.

Ready to Join Our Innovative Team?

If you're a motivated individual who thrives in a flexible, remote environment, we'd love to hear from you about our available roles. 

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 Client Manager ​

We are looking for a proactive and client-focused Client Manager to join Huume and help us strengthen and scale the way we work with our customers. As we move from a predominantly customer-led approach to a more proactive model of client management, this role will be central to ensuring our clients gain maximum value from our SaaS platform.

You will act as a key bridge between our clients and internal team, coordinating feedback, supporting communication, improving documentation, and helping clients understand and use our system effectively. This is a highly collaborative role, working closely with product, development and support colleagues, and directly with clients across local authorities and housing associations.

This role would suit someone who enjoys understanding user needs, improving processes, and building strong, long-term client relationships within a growing technology business. We are a fully remote working company, welcoming candidates from anywhere in the UK.

Key details:

• 37.5 hours per week, Monday to Friday, with genuinely flexible working hours

• £40-£47k for discussion, dependent on experience

• Reporting to our Product Manager

• 25 days holiday plus bank holidays

• Employer pension contributions up to 4%

• Fully remote working

Responsibilities

• Act as a primary point of contact for client management activities, helping to build strong and trusted relationships with our customers

• Proactively coordinate and analyse client feedback, ensuring themes and insights are clearly communicated to product and development teams

• Project Management of client onboarding, system configuration advice and support

• Improve and maintain client-facing product documentation

• Support client support tickets by identifying issues and passing them effectively to the development team

• Assist in the creation of client communications, including release notes and updates

• Help deliver training for client teams on how to use the Huume system

• Work closely with the development team to ensure client needs are understood

• Contribute to the continuous improvement of client management processes

Requirements and skills

• Experience in a client-facing role such as client management, customer success or account management

• Excellent written and verbal communication skills

• Strong organisational and project management skills

• Experience with SaaS products or digital platforms (desirable)

• Comfortable working with support ticket systems and documentation tools

• Ability to analyse and summarise user requirements

• Proactive, user-focused mindset

• Comfortable working remotely within a small team

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What’s next?

If you are interested in Huume, our approach and this position, email your CV and a covering letter to daniel@huume.co.uk.